Tesco employee responds to customer's complaint brilliantly

Tesco employee responds to customer's complaint brilliantly

This Tesco employee's reply to a customer is a masterclass in customer engagement. A disgruntled customer named Mandy took to Facebook to complain that her Tesco-bought Scotch egg was missing a crucial piece, an egg. A Tesco employee responded to her complaint with witty Shakespeare-inspired lines. See the reply after the cut...